Return Policy
Returns
Can I return my order?
Yes, you may return your order within 30 days of receiving it if you are not satisfied with your purchase. The following conditions apply:
- The item must be returned in its original condition, including all components, accessories, and original packaging.
- The product may only show signs of normal handling. Items damaged due to improper use are not eligible for return.
- Hygiene-sensitive products must be thoroughly cleaned before being returned.
- If an item arrives defective or damaged, you must contact us as soon as possible after delivery.
- The customer is responsible for all return shipping costs.
Belle Veloura works with international fulfillment partners. For this reason, all approved returns are processed through our overseas warehouse.
Returns may be subject to handling, restocking, and customs-related fees of up to 10 percent of the order value. Where applicable, these fees may be deducted from your refund.
Belle Veloura reserves the right to reject a return if the item appears to have been used, damaged, altered, or does not meet the return conditions stated above.
How to Return Your Order
If your order meets the return conditions, follow these steps:
- Send an email to info@belleveloura.com.
- Include your order number and reason for the return.
Once we receive and review your return request, we will provide you with the correct return address.
Do not send your return to the address shown on the original package or shipping label. Returns must only be sent to the return address provided by the Belle Veloura customer service team.
Cancellation Policy
Cancellation Period
You may request to cancel your order within 24 hours of placing the order.
Belle Veloura uses an automated fulfillment system, and orders may begin processing shortly after they are placed. Cancellation requests submitted after the 24-hour cancellation period cannot be accepted.
How to Cancel Your Order
To request a cancellation, send a clear written statement by email to info@belleveloura.com stating that you wish to cancel your order.
Please include your order number.
Your cancellation request is considered submitted when it is received by Belle Veloura within the 24-hour cancellation period.
Refunds
Returned items will be inspected after they are received at our warehouse.
If the return is approved, your refund will be processed using the original payment method unless otherwise agreed.
Please allow up to 14 business days for an approved refund to be processed. Additional processing time may apply depending on your bank, card issuer, or payment provider.
All approved returns must be sent to our central overseas warehouse in Asia.
Return shipping costs are the responsibility of the customer.
For questions regarding returns, cancellations, or refunds, contact our customer service team at info@belleveloura.com.