Privacy Policy
- INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we explain how we handle your personal data when you use our website. Personal data includes information that can be used to identify you directly or indirectly.
1.2 The responsible party for data processing on this website is Belle Veloura. The responsible party determines, alone or jointly with others, the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security purposes and to protect the transmission of personal data and other confidential information, including orders and inquiries. You can recognize an encrypted connection by the "https://" address and the lock symbol in your browser.
- DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website for informational purposes, we may collect technical information transmitted by your browser or device.
This may include:
Our visited website.
Date and time of access.
Amount of data transferred.
Source or referral page from which you accessed our website.
Browser used.
Operating system used.
IP address, including where applicable an anonymized or shortened IP address.
We use this information to operate, maintain, secure and improve the stability and functionality of our website.
We do not use this information for unrelated purposes unless permitted or required by applicable law.
- COOKIES
To make our website easier to use and to provide certain features, we use cookies and similar technologies.
Cookies are small text files stored on your device.
Some cookies are deleted after you close your browser. Other cookies remain on your device and may allow us or our service providers to recognize your browser during a future visit.
Cookies may collect information such as browser information, device information, location information and IP address information.
Some cookies are necessary to operate the website and complete transactions, including remembering products in your shopping cart.
We may also use analytics and advertising cookies to measure website performance, understand customer behavior and improve our advertising.
Where required by applicable law, non-essential cookies are used only after you provide consent.
You can control or disable cookies through your browser settings and, where available, through our cookie preference tools.
Please note that some website features may not function properly if certain cookies are disabled.
- CONTACTING US
When you contact us, including by email or through a contact form, we may collect personal information that you voluntarily provide.
This information may include your name, email address, order information and the contents of your message.
We use this information to respond to your request, provide customer support and manage related communications.
We retain this information only for as long as necessary for these purposes, unless a longer retention period is required or permitted by law.
- DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING
Personal data may be collected and processed when you create a customer account or place an order with Belle Veloura.
This may include:
Name.
Billing address.
Shipping address.
Email address.
Phone number.
Order information.
Payment-related information.
Account information.
We use this information to process and fulfill your order, manage your account, provide customer support, prevent fraud and communicate with you regarding your purchase.
You may request deletion of your customer account by contacting us at info@belleveloura.com.
Certain information may need to be retained after account deletion where required for legal, accounting, fraud prevention or other lawful purposes.
- USE OF YOUR DATA FOR DIRECT ADVERTISING
6.1 Email Newsletter
If you subscribe to our email newsletter, we may send you information about Belle Veloura products, offers, promotions and other marketing content.
The primary information required for newsletter registration is your email address. Any additional information you provide is voluntary.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@belleveloura.com.
After you unsubscribe, we will stop sending you marketing emails, except where we are legally permitted or required to retain your email address for another purpose.
6.2 Emails to Existing Customers
Where permitted by applicable law, we may send existing customers information about products, promotions or offers based on previous purchases or interactions with Belle Veloura.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@belleveloura.com.
Opting out of marketing emails does not prevent us from sending transactional or service-related emails concerning your orders, account or customer service requests.
- DATA PROCESSING FOR ORDER HANDLING
The personal data we collect may be shared with service providers where necessary to process and fulfill your order.
This may include:
Shipping carriers.
International fulfillment partners.
Warehouses.
Payment processors.
Fraud prevention providers.
Customer service providers.
Technology and hosting providers.
We only share information that is reasonably necessary for the relevant service.
Because Belle Veloura works with international fulfillment partners, your personal information may be transferred to or processed in countries outside the United States where necessary to fulfill your order.
7.1 Payment Service Providers
Payment information may be processed directly by third party payment providers.
Depending on the payment options available at checkout, these providers may include credit card processors, digital payment services and other payment platforms.
If PayPal is available and selected as your payment method, certain information may be transferred to PayPal as necessary to process the transaction.
Payment providers process personal information according to their own privacy policies and legal obligations.
Belle Veloura does not necessarily receive or store your complete payment card details.
- CONTACT FOR REVIEW REMINDERS
If permitted by applicable law or based on your consent where required, we may use your email address to send you a request or reminder to review your purchase.
You may withdraw your consent or opt out of these communications at any time by contacting us at info@belleveloura.com.
- USE OF SOCIAL MEDIA
9.1 Facebook and Instagram
Our website may contain features, integrations, links or advertising technologies connected to Facebook and Instagram.
These services are operated by Meta Platforms and may process information when you interact with these features, visit pages containing Meta technologies or interact with our advertisements.
Meta may collect information according to its own privacy policies and settings.
For more information about how Meta handles personal information, please review Meta's privacy information.
- ONLINE MARKETING
Meta Pixel
Our website may use the Meta Pixel or similar Meta advertising technologies to measure and improve the effectiveness of advertising on Facebook and Instagram.
Depending on your settings and applicable law, the Meta Pixel may collect information about your interactions with our website, including actions taken after viewing or clicking an advertisement.
This information may help us:
Measure advertising performance.
Understand how customers interact with our website.
Create and measure advertising audiences.
Improve advertising campaigns.
Where required by law, this processing will only occur after you provide consent.
Meta may also process information according to its own privacy policies.
- RETARGETING AND REMARKETING
Meta Custom Audiences
We may use Meta advertising features to show advertisements to people who have previously visited our website or interacted with Belle Veloura.
Where required, and with your consent, information collected through the Meta Pixel or similar technologies may be used to create advertising audiences and measure campaign performance.
Meta may associate this information with your Facebook, Instagram or other Meta account and process it according to its own policies.
You can manage your advertising preferences through your Meta account settings and through any privacy or cookie preference tools available on our website.
- RIGHTS OF CONSUMERS
Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.
These may include:
The right to request access to personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of personal information.
The right to request information about categories of personal information collected.
The right to request information about categories of sources from which personal information is collected.
The right to request information about the purposes for which personal information is used.
The right to request information about categories of third parties with whom personal information is shared.
The right to opt out of certain targeted advertising, sharing or sale of personal information where applicable.
The right to withdraw consent where processing is based on consent.
The right not to be unlawfully discriminated against for exercising applicable privacy rights.
You may exercise applicable privacy rights by contacting us at info@belleveloura.com.
We may need to verify your identity before completing certain requests.
Depending on applicable state law, you may also have the right to appeal our response to a privacy request.
- SALE OR SHARING OF PERSONAL INFORMATION
Belle Veloura does not sell personal information for money in the ordinary meaning of the word "sell".
Certain advertising and analytics activities may be considered a "sale", "sharing" or use for targeted advertising under some U.S. state privacy laws.
Where required by applicable law, you may have the right to opt out of these activities.
You can contact us at info@belleveloura.com to submit a privacy request or use any available cookie or privacy preference controls on our website.
- CHILDREN'S PRIVACY
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us at info@belleveloura.com so that we can review and, where appropriate, delete the information.
- DATA SECURITY
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No method of transmission over the internet or electronic storage is completely secure.
For this reason, we cannot guarantee complete security of personal information.
- DURATION OF STORAGE OF PERSONAL DATA
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information.
The purpose for which it was collected.
Legal and regulatory requirements.
Accounting and tax obligations.
Fraud prevention needs.
Contractual requirements.
Dispute resolution.
After the applicable retention period has expired, personal information will normally be deleted or anonymized unless further retention is legally permitted or required.
- INTERNATIONAL DATA TRANSFERS
Because Belle Veloura works with international service providers, suppliers and fulfillment partners, personal information may be transferred to and processed in countries outside your state or country of residence.
These countries may have different privacy and data protection laws.
Where required by applicable law, we take reasonable measures to protect personal information when it is transferred internationally.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements or services.
The updated Privacy Policy will be posted on this page.
We encourage you to review this Privacy Policy periodically.
- CONTACT INFORMATION
If you have questions about this Privacy Policy, our privacy practices or your personal information, contact us at:
Belle Veloura
United States
Email: info@belleveloura.com